Eight to Eighty Eyewear sends text messages for one purpose: sign-in codes for our customer portal, to the people who choose to get them that way. This page explains how you sign up, what we send, how often, and how to stop.
1. The Program
- Program name: Eight to Eighty Eyewear sign-in codes.
- What we send: a one-time six-digit code each time you sign in to our customer portal or ask for a new code, and one code to confirm your mobile number when you set it up.
- We never send marketing or promotional text messages.
- Who can sign up: people with an Eight to Eighty Eyewear portal account (eye care companies and their staff) who have a US or Canadian mobile number.
2. How You Opt In
Texts are off unless you turn them on yourself. Signed in to the portal, you open Account security, choose to have a code texted to your mobile phone, type your mobile number and your password, and tick the box shown below. The box is never ticked for you, and the form won’t send without it. We then text a code to that number, and texted codes are switched on only when you type that code back in, so we know the number is yours.
Two-step sign-in
Text me a codeWe keep a record of your agreement: the date and time, the number, your IP address, and the wording you agreed to.
Agreeing to texts is never a condition of buying from us or of using the portal. Emailed codes work just as well, and you can sign in with a password alone.
3. What the Messages Say
To confirm your number:
Each time you sign in:
The last line lets your phone offer the code for our website only, and not for a page pretending to be us.
4. How Often
Message frequency varies: one text each time you sign in or ask for a new code. Message and data rates may apply.
5. Stopping, and Help
- Reply STOP to any of our texts to stop them. We send one message to confirm, and nothing after that. Reply START to have them again.
- You can also turn texted codes off on the portal’s Account security page, or switch to emailed codes.
- If you stop texts while texted codes are on, call us and we will turn them off so you can sign in.
- Reply HELP for help, or call us at 877-248-8280 or email customerservice@eighttoeightyeyewear.com.
- Mobile carriers are not liable for delayed or undelivered messages.
6. Your Number and Your Privacy
We use your mobile number only to send these codes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Our texts are delivered by Twilio. See our Privacy Policy and the text message section of our Terms of Use.
7. Texting Us
If you text our number yourself, Otis, our AI assistant, or our office replies to that conversation. We don’t start conversations by text. Reply STOP at any time and we won’t text you again.
8. Contact Us
Eight to Eighty Eyewear
2474 Charles Court
Bellmore, NY 11710
877-248-8280
customerservice@eighttoeightyeyewear.com
www.eighttoeighty.com